Customer Insight Reporting

Social media intelligence with consumers in mind

Understanding your customers' experience from social intelligence is what you need to drive increased revenue, loyalty and acquisition strategies. With Customer Insight Reporting, our team of world class strategy and analytics consultants will listen to the voice of your customer, to understand your audience and deliver insights that drive results.

28%
Influence
Of consumers say they have looked up a business’s reviews while standing or being parked right outside to decide if they should go in or not.

4x
Research
Online review statistics show that more than half of online shoppers (56 percent) read at least four product reviews prior to purchasing a product.

22%+
Revenue
People will pay 22% more for certain products if the company has a good reputation.

What to Expect From Customer Insight Reporting

With Customer Insight Reporting you will have integrated reporting across social media networks, giving you a single version of truth when it comes to your online reputation. This includes:

Actionable, real-time insights
Reputation Management
Customer Feedback and Engagement
Local SEO Improvement
Operational Insights
Analyze data at the account, group, & location level

Customer Experience Analysis Driven from 100+ Review Sites

Real-time deep categorization of the overall sentiment within the feedback your customers are leaving you online. With on-going trend identification and keyword tracking you have more predictability in making operational improvements.

Customized Reports with Combined CX Intelligence

Our flexible, powerful software generates real-time data to make sure you have the most accurate and helpful data at your fingertips when you need it. Reports include forward action insights to drive revenue growth and improve customer experience.

Competitor Insights

Side by side keyword, experience and rating analysis to see where you may be edging out your competition or opportunities to where your competitors are falling short. Monitor up to 4 competitors per location and compare performance and comparative sentiment analysis.

Expert Growth. Minimal Spend.

Leverage real-time customer sentiment and keyword tracking, with monitored experience tracking to provide a single source of truth. Integrated reporting across social media networks all in one platform.