Solutions

We offer curated customer experience solutions to help you understand your entire world of customer experience, and then turn those insights into custom plans to use customer experience as a strategic competitive advantage

Social Media Management
The success of your business depends on the voice of your customers. Do you know what they are saying about you online? Turn deep insights into positive action.

Loss Prevention & Compliance
Leverage a national team of experts to provide audit services, resolve loss, and validate compliance with your brand standards.

What Our Clients Are Saying

“ Our mystery shop program has been that change agent for us. This program has helped instill great confidence in the accuracy, immediacy and relevance of the data – which has driven operational improvements, a better guest experience and positive business results. ”

“ The program is going fantastic! Everything is going as planned. We love working with the entire team and couldn’t ask for a better partnership. ”

“ IntelliShop has great client services managers. They work hard and put the client first, always. They worked hard to meet our constant requests for change and improvement and provided a friendly and non-combative response, even when we pressed them hard. ”

Leverage Online Reviews

When you look at your reviews do you just accept that you get them and move on, or are you using them to build, to grow, to get better and (more importantly) to understand your customers at a deeper level?

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Leverage Personalized Touchpoints to Improve Customer Experience

Customers have endless options, customer experience and personalization have become two of the most important differentiators for businesses.

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Addressing Under-Reporting by Franchisees

Do not avoid open but crucial conversations around programs to ensure high franchise sales reporting integrity. Your franchisee's success depends on it.

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Setting A Higher Standard

When it comes to holistic customer experience improvement, we see things differently. Whether as stand-alone programs, or a blend of our expertise in Mystery Shopping, Voice of the Customer, Online Listening & Reputation Management, and Loss Prevention & Compliance, we design curated solutions centered on timely data and actionable outcomes. Our big-picture thinking and innovative tactics help you to use customer experience research as a strategic advantage.

Explore Our Approach

Solutions

Customer Experience

Social Media Management

Loss Prevention & Compliance