Solutions

We offer curated customer experience solutions to help you understand your entire world of customer experience, and then turn those insights into custom plans to use customer experience as a strategic competitive advantage

Social Media Management
The success of your business depends on the voice of your customers. Do you know what they are saying about you online? Turn deep insights into positive action.

Loss Prevention & Compliance
Leverage a national team of experts to provide audit services, resolve loss, and validate compliance with your brand standards.

What Our Clients Are Saying

“ IntelliShop’s COVID-19 Compliance Check and Greeter Services are instrumental in the successful execution of our health and safety requirements. Our high IntelliShop Audit scores provide us the confidence in our stores ability to pass any external audits conducted by local health, safety, labor, or other agencies, while at the same time creating an environment that promotes a safe shopping experience for our customers. ”

Micro Center Stores

“ IntelliShop offers the most reliable and highly trained shoppers in the industry. Their attention to detail and timely execution of projects is why we’ve been working with them for over 12 years and the reason they are our trusted partner. ”

“ Our mystery shop program has been that change agent for us. This program has helped instill great confidence in the accuracy, immediacy and relevance of the data – which has driven operational improvements, a better guest experience and positive business results. ”

Leverage Online Reviews

When you look at your reviews do you just accept that you get them and move on, or are you using them to build, to grow, to get better and (more importantly) to understand your customers at a deeper level?

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Leverage Personalized Touchpoints to Improve Customer Experience

Customers have endless options, customer experience and personalization have become two of the most important differentiators for businesses.

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Addressing Under-Reporting by Franchisees

Do not avoid open but crucial conversations around programs to ensure high franchise sales reporting integrity. Your franchisee's success depends on it.

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Setting A Higher Standard

When it comes to holistic customer experience improvement, we see things differently. Whether as stand-alone programs, or a blend of our expertise in Mystery Shopping, Voice of the Customer, Online Listening & Reputation Management, and Loss Prevention & Compliance, we design curated solutions centered on timely data and actionable outcomes. Our big-picture thinking and innovative tactics help you to use customer experience research as a strategic advantage.

Explore Our Approach

Solutions

Customer Experience

Social Media Management

Loss Prevention & Compliance